FSP believes that the foundation of sustainable management relies on the perfect balance among the four stakeholders- shareholders, employees, customers, supplier and the society, and the rigorous standards of corporate governance.
Only with a solid foundation can FSP commit to the pursuit of excellence in every perspective/area.
Government agencies| Communication channel | Communication frequency | Communication record |
|---|---|---|
| Market Observation Post System | Irregular | Market Observation Post System |
| Corporate Governance Evaluation | Annually | Corporate Governance Evaluation |
| Competent Authority Visits | Annually | Factory Operation Census |
| Policy Advocacy Meeting | Irregular | Official Document System |
| Official Document Send and Receive | Irregular | Official Document System |
Legal compliance with government agencies supervision and auditing
Shareholders and investors| Communication channel | Communication frequency | Communication record |
|---|---|---|
| Market Observation Post System | Irregular | Irregular/ Major Information/ Annual Shareholders’ Meeting Announcements |
| Monthly Revenue, Quarterly Financial Reports | Annually | Monthly Revenue, Quarterly Financial Reports |
| Annual Shareholders’ Meeting | Annually | Minute for the Annual Shareholders’ Meeting |
| Website, Telephone, E-MAIL | Irregular | Investor Page and Mailbox |
| Investor Conference | Annually | Market Observation Post System |
Shareholders and investors are the support of FSP, and we should protect shareholders' rights and interests and treat all shareholders equitably to ensure shareholders' rights of being fully informed of, participating in and making decisions over important matters of the Company
Suppliers| Communication channel | Communication frequency | Communication record |
|---|---|---|
| Supplier/Contractor Meeting | Irregular | Minutes/e-Mail/Telephone |
| Safety and Health Instruction for Undertaking | Irregular | Letter of Undertaking for Safety and Health/ Hazard Notice |
| Supplier/Contractor Audit | Annually | Audit report |
| Supplier Survey | Irregular | Certificate of Non-use for Hazardous Substances/ Hazardous Substances Survey |
FSP maintains long-term relationships with its suppliers to ensure a stable supply of raw materials, components and services; in addition, preventive measures conducted with the suppliers can effectively avoid environmental pollution and violations of labor and human rights.
Customers| Communication channel | Communication frequency | Communication record |
|---|---|---|
| Customer Meeting | Irregular | e-Mail/Telephone/Website |
| Customer Satisfaction Survey | Annually | Customer Satisfaction Questionnaire |
| Customer Audit | Irregular | Customer Feedback Mailbox |
| Customer Questionnaire | Irregular | Other Customer Questionnaire |
Customers are the our main source of revenue, and we are committed to the highest product quality, safety and after-sales service to our customers. Maintaining a high customer satisfaction will increase the brand value of FSP.
Employees| Communication channel | Communication frequency | Communication record |
|---|---|---|
| Labor-Management Meeting | Quarterly | Meeting Minutes |
| Employee Complaint E-mail | Irregular | Feedback Mailbox |
| Employees' Welfare Committee Meeting | Monthly | Meeting Minutes |
| Managers Meeting | Irregular | Video recording |
| Department meetings and performance reviews | Regular | Weekly report (depending on the needs of the department) |
| Internal Announcement | Irregular | Performance Evaluation Form |
| Safety and Health Committee Meeting | Quarterly | Meeting Minutes |
Employees are the indispensable foundation of FSP's operations. We are committed to provide a worry-free workplace that is healthy for employees' physical and mental health with diversified development.
Bank| Communication channel | Communication frequency | Communication record |
|---|---|---|
| Bank transactions and visits | Irregular | Meeting Minutes/Email |
Banks are the main source of operating capital. Through close communication and interactions, FSP obtains stable and competitive funding for a sustainable operation
General public| Communication channel | Communication frequency | Communication record |
|---|---|---|
| Community Meeting Donation and Social Welfare Activity |
Irregular | Emails, Phone Calls and Physical Meetings Company Website |
The goal is to achieve sustainable social mutual prosperity and enhance the positive social impact through public feedback.
| Stakeholder Contact Information: | ||
|---|---|---|
| For any suggestions or complaints about damage to stakeholder rights, please call 03-3759888. | ||
| Government agencies | Mr. Yao | cqe@fsp-group.com.tw |
| Shareholders/Investors/Community | Mr. Yao | |
| Suppliers | Mr. Lu | |
| Customers | Mr. Zheng | |
| Employees | Miss Zhong | |
